Choose the service that’s right for you.
Explore our flexible service plans designed to meet the unique needs of your business. Whether you require occasional support or comprehensive IT solutions, we have the right option to help you thrive.
Services We Provide:
Remote/On-Site Consultations
Our team of IT experts is available for both remote and on-site consultations, offering personalized insights to help you make the best decisions for your technology needs. Whether planning an infrastructure upgrade or troubleshooting complex systems, we provide guidance tailored to your business’s unique needs.
Support on an "As Needed" Basis
Get the support you need, when you need it. Our "as needed" support offers clients the flexibility to request help only when they require assistance, without any long-term commitments, ideal for businesses with occasional IT needs.
IT Infrastructure Monitoring
We continuously monitor your IT infrastructure to ensure optimal performance and to proactively detect and address any issues before they affect your operations. This service helps to reduce downtime and improve the reliability of your systems.
Local Backups
ENTCOR, Inc. provides secure local backup solutions to ensure your critical data is stored safely on-site. Local backups offer quick access to data and fast recovery in case of accidental deletion, hardware failure, or other data loss events.
Unlimited Consultations
With unlimited consultations, you have the freedom to consult our experts as often as needed. This service is ideal for clients who prefer continuous advice and strategic planning without worrying about hourly rates or additional fees.
Unlimited Support 8/5
Our unlimited 8/5 support plan provides you with consistent access to our IT team during business hours (8 hours a day, 5 days a week), ensuring your team receives timely help with any technical issues.
Unlimited Support 24/7
For businesses that operate around the clock, we offer unlimited 24/7 support, giving you peace of mind that expert help is available anytime. This level of support ensures maximum uptime and rapid responses to technical challenges, no matter when they arise.
Local and Cloud Backup and Disaster Recovery
Our dual local and cloud backup solutions provide the highest level of data security and redundancy. By keeping copies of your data both on-site and in the cloud, we ensure quick access in the event of hardware failures, natural disasters, or cyber-attacks, supporting a seamless disaster recovery process.
Patch Management
To keep your systems secure and up-to-date, we handle patch management, regularly applying software updates to prevent security vulnerabilities and improve software stability. Our team monitors and deploys these updates, minimizing disruptions to your business.
Security/Vulnerability Management
We implement advanced security and vulnerability management practices to protect your systems from cyber threats. Our experts identify and mitigate vulnerabilities within your IT infrastructure, enhancing your defenses against unauthorized access, malware, and other security risks.
Proactive IT Maintenance
Our proactive IT maintenance services include regular system checks, updates, and optimizations to keep your infrastructure running smoothly. This proactive approach helps prevent issues before they affect your operations, reducing downtime and extending the lifespan of your IT assets.
Technology Systems Monitoring (for Specialized Industries)
We provide specialized monitoring for high-demand industries, such as gas stations and power plants, where uptime and system integrity are critical. Our technology systems monitoring helps ensure the uninterrupted operation of essential services and minimizes the risk of costly downtime.
Custom Plans (Build Your Own Package)
ENTCOR, Inc. offers clients the flexibility to build a custom package by selecting from any combination of the above services. Our custom plans are perfect for businesses with unique requirements or those looking for a tailored IT service package to align with their specific goals and budget.
Frequently Asked Questions:
What is included in the Base Plan?
The Base Plan offers IT support on an hourly basis. You only pay for the time you need, making it ideal for businesses with occasional IT needs. It covers technical support, troubleshooting, and assistance with minor issues as they arise.
What’s the difference between the Small Business Plan and the Standard Plan?
The Small Business Plan is designed for companies with minimal IT needs, offering essential services like IT infrastructure monitoring and proactive issue fixing. The Standard Plan, on the other hand, provides more comprehensive coverage, including backup and disaster recovery, alongside proactive monitoring and support.
Does the Advanced Plan cover 24/7 support?
Yes, the Advanced Plan offers 24/7 monitoring and support, ensuring your systems are always up and running. This plan is ideal for businesses that require around-the-clock IT coverage to minimize downtime.
How does your proactive issue fixing work in these plans?
With our proactive issue fixing, included in the Advanced plans, we monitor your systems to identify and resolve potential issues before they affect your business. This reduces downtime and keeps your operations running smoothly.
Are backup and disaster recovery included in every plan?
Local backup and disaster recovery are included in the Standard and Advanced Plans. These plans provide secure data backup solutions and fast recovery options to keep your business running in case of an emergency. Check our products page for cloud backup solutions.
What happens if I need additional support beyond my plan’s coverage?
If you need additional services beyond your plan, such as extra support hours or specialized projects, we offer flexible add-ons at a competitive rate. For Base Plan customers, support is billed hourly.
Which plan is right for my business?
If you’re a small business with occasional IT needs, the Base or Small Business Plan may be the best fit. For more comprehensive, proactive support and disaster recovery, the Standard or Advanced Plans offer greater benefits, depending on the level of service and coverage you require.
Can I upgrade or change my plan if my business needs evolve?
Yes, our plans are flexible, and you can upgrade or switch plans as your business grows or your IT needs change. Just reach out to us, and we’ll help you transition smoothly to the plan that suits your new requirements.